Return and Refund Policy
Last updated: 01 OCT, 2023
Thank you for shopping at Outdoorsolution. We appreciate your business and want to ensure your satisfaction with our products and services. Please read this policy carefully to understand our return and refund process.
Returns
- 30-Day Return Policy: We offer a 30-day return policy. If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to return the item for a full refund or exchange. The returned item must be unused, in its original packaging, and in the same condition as when it was received.
- Return Authorization: To initiate a return, please contact our customer support team at [email address or phone number] to request a Return Merchandise Authorization (RMA) number. You will need to provide your order number, item(s) to be returned, and the reason for the return. Returns made without an RMA number may not be accepted.
- Shipping Costs: Customers are responsible for return shipping costs, unless the return is due to an error on our part, such as a defective or incorrect item.
Refunds
- Refund Process: Once we receive your returned item and inspect it for compliance with our return policy, we will process your refund within 14 business days. The refund will be issued using the original payment method you used for the purchase.
- Partial Refunds: In some cases, a partial refund may be issued if the returned item is not in its original condition, is damaged, or is missing parts. We will communicate any deductions from the original purchase amount.
Exchanges
- Exchanging Items: If you would like to exchange an item for a different size, color, or a similar product, please contact our customer support team to request an RMA number. We will assist you in placing a new order for the desired item.
Damaged or Defective Items
- Reporting Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [X] days of receiving the product. We will guide you through the return process and provide a replacement or refund, as per your preference.
Cancellations
- Cancelling an Order: If you need to cancel an order, please do so within 24 hours of placing the order. Contact our customer support team with your order details, and we will process the cancellation and provide a full refund.
Contact Information
If you have any questions or need further assistance, please don’t hesitate to contact our customer support team at :
contact@outdoorsolution.com.sg or whatsapp to: +65 9663 1689].
Outdoorsolution reserves the right to amend or update this return and refund policy at any time. Please check this page periodically for any changes.
Thank you for shopping at Outdoorsolution!